Delete your account or data
You can erase your ShiftTally account and everything in it yourself, from inside the app, in about ten seconds. You do not need to ask us, and we will not try to talk you out of it.
Delete your whole account
- Open the ShiftTally app and sign in.
- Go to the Settings tab.
- Scroll to the bottom and tap Delete Account.
- Confirm. Your account and all of its data are erased immediately.
What gets deleted
Everything. When you confirm, ShiftTally erases, in this order:
- Every document you uploaded. Clockout slip photos, tip deposit photos, and pay stub images and PDFs are removed from file storage.
- Every record. Your shifts, pay stubs, verifications, and settings, including your tip-out rate, your employer name, and any Google Calendar connection.
- Your account itself. Your sign-in credentials and email address are removed.
What we keep
Nothing. There is no archive, no hidden copy, and no "deactivated" state we hold onto. Deletion is immediate and permanent, and it cannot be undone.
The one honest caveat: our hosting provider takes routine encrypted backups of the whole system for disaster recovery. A copy of your data may persist in those backups for up to 30 days before it rotates out. We cannot read individual accounts out of those backups, and we do not use them to restore deleted data.
Delete some of your data without closing your account
You do not have to delete your account to get rid of specific records. Inside the app you can:
- Delete an individual shift, which also removes the documents attached to it.
- Delete an individual document you imported, such as a clockout slip or a tip deposit.
- Change or clear any value you entered, such as your tip-out rate or your employer name.
Anything you delete this way is erased on the spot, under the same terms as above. Your account and the rest of your history stay intact.
To delete anything the app does not currently let you remove on its own, such as a single pay stub, email support@getshifttally.com and tell us what to erase. We will do it and confirm.
If you cannot get into the app
If you have uninstalled ShiftTally, cannot sign in, or would simply rather we did it, email support@getshifttally.com from the address on your account and ask us to delete it.
We will confirm the request, delete the account, and reply to tell you it is done, within 30 days and usually much sooner.
Before you go
Deletion is permanent, so if you want to keep your records, ask for them first. Email support@getshifttally.com and we will send you a copy of everything in your account before we erase it.